Return, Refund & Replacement Policy

Effective Date: [Insert Date]

Medasus Healthcare Pvt. Ltd. (“Medasus Healthcare”, “we”, “our”, “us”) is committed to providing high-quality medical devices, equipment, and healthcare products to hospitals, clinics, diagnostic centers, and healthcare professionals. This Return, Refund & Replacement Policy outlines the terms and conditions under which returns, replacements, or refunds may be accepted.

1. Scope of Policy

This policy applies to all medical devices, equipment, accessories, consumables, and healthcare products purchased directly from Medasus Healthcare through:

• Our official website
• Authorized sales representatives
• Official quotations, purchase orders, or invoices

2. General Conditions

Due to the sensitive and regulated nature of medical devices, returns and refunds are subject to strict quality, safety, and compliance checks.

• All return or replacement requests must be raised within the specified timelines.
• Products must be unused, uninstalled, unopened, and in original packaging unless the return is due to a manufacturing defect or transit damage.
• Original invoice and proof of purchase are mandatory.
• Medasus Healthcare reserves the right to inspect and verify the condition of the product before approving any return, replacement, or refund.

3. Products Not Eligible for Return or Refund

The following items are non-returnable and non-refundable, unless received damaged or defective:

• Consumables and disposable medical items
• Sterile products once opened
• Customized or made-to-order equipment
• Products requiring installation after successful installation and acceptance
• Clearance or discounted items (unless otherwise stated)
• Products damaged due to improper handling, misuse, negligence, power fluctuations, or unauthorized servicing

4. Transit Damage or Wrong Product Delivered

If you receive a product that is damaged during transit or incorrect:

• Notify us within 24 hours of delivery
• Share clear photos/videos of the damaged product, outer box, inner packaging, and shipping label
• Do not use or install the product

Upon verification, Medasus Healthcare will arrange for:

• Replacement of the product or
• full refund (if replacement is not applicable)

5. Manufacturing Defect or Functional Issues

If a product develops a manufacturing defect or functional issue:

• Report the issue within the applicable warranty period
• Provide detailed issue description, images/videos, and serial number (if applicable)

Resolution options include:

• Repair under warranty
• Replacement with the same or equivalent model
• Refund (only if repair or replacement is not possible)

Note: Warranty terms vary by product and manufacturer and will supersede this policy where applicable.

6. Return Request Process

To initiate a return, replacement, or refund request:

1. Email us at [contact@medasus.com] or contact your assigned sales representative
2. Mention your invoice number, product details, and reason for return
3. Attach supporting images/videos if applicable
4. Await approval from our support team

Unauthorized returns without prior approval will not be accepted.

7. Return Shipping & Inspection

• If the return is approved, return instructions will be shared
• Return shipping costs:
  • Transit damage, wrong product, manufacturing defect
  • Borne by Customer: Change of mind (if approved), ordering error
• Products will undergo quality inspection upon receipt

Approval is subject to successful inspection.

8. Refund Timeline & Mode

• Approved refunds will be processed within 7–14 business days after inspection
• Refunds will be issued via:
  • Original payment method
  • Bank transfer (for B2B transactions)

Any bank charges, Taxes or payment gateway fees may be deducted where applicable.

9. Installation-Based Products

For products requiring professional installation:

• Returns are not accepted after successful installation and commissioning
• Issues post-installation will be handled strictly under warranty or service terms

10. Cancellation Policy

• Orders can be cancelled within 24 hours of order confirmation before shipping
• Orders cannot be cancelled after dispatch
• Custom or made-to-order products cannot be cancelled once manufacturing has started

11. Compliance & Regulatory Disclaimer

Medical devices are governed by applicable laws and regulations (including CDSCO guidelines in India). Medasus Healthcare follows all statutory requirements, and this policy is aligned with regulatory and patient safety standards.

12. Limitation of Liability

Medasus Healthcare shall not be liable for:

• Indirect or consequential damages
• Loss due to improper use or unauthorized modification
• Clinical outcomes or misuse of products

13. Policy Update

Medasus Healthcare reserves the right to modify this policy at any time without prior notice. The updated policy will be effective upon publication on our website.

14. Contact Information

For any return, refund, or replacement-related queries:

Medasus Healthcare Pvt. Ltd.
📧 Email: contact@medasus.com
📞 Phone: 9916515255
🌐 Website: medasus.com

By purchasing from Medasus Healthcare, you agree to the terms outlined in this Return, Refund & Replacement Policy.