(For Products Displayed in Store & Online Orders)
Last updated: January 2026
Medasus Healthcare Pvt Ltd is committed to ensuring safe, timely, and transparent delivery of medical equipment and healthcare products to our customers across India.
This Shipping Policy applies to products displayed in our store, website, or Google Business profile that can be ordered and shipped directly to customers.
1. Products Eligible for Shipping
The following products displayed in our store or online platforms may be ordered and shipped:
- Medical devices & equipment
- Diagnostic equipment
- Hospital furniture
- Medical accessories & consumables
- Approved healthcare products
⚠️ Certain regulated or high-value medical equipment may require order confirmation, documentation, or installation scheduling before dispatch.
2. Shipping Locations
We currently ship to:
- All major cities in India
- Selected Tier-2 and Tier-3 locations (subject to courier availability)
For remote or restricted locations, delivery timelines may vary.
3. Shipping Charges
Shipping costs depend on:
- Product size & weight
- Delivery location
- Installation or handling requirements
Shipping Fee Structure:
- Standard products:
Shipping charges are calculated at checkout or shared during order confirmation. - Large / Heavy medical equipment:
Shipping cost is quoted separately after order review. - Bulk or institutional orders:
Custom logistics pricing applies.
📌 Any applicable shipping charges will be clearly communicated before dispatch.
4. Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays are processed on the next working day.
- Customized or made-to-order equipment may require additional processing time.
5. Estimated Delivery Time
Delivery timelines vary based on product type and destination:
| Product Type | Estimated Delivery |
|---|---|
| Small medical devices & accessories | 3–7 business days |
| Diagnostic equipment | 5–10 business days |
| Hospital furniture | 7–14 business days |
| Large medical equipment | 10–21 business days |
📌 Delivery timelines are estimated and may vary due to logistics, weather, or regulatory checks.
6. Delivery Method
- Shipments are handled through authorized courier and logistics partners
- Fragile and sensitive medical equipment is packed using industry-standard protective packaging
- Tracking details are shared once the order is dispatched
7. Installation & Demonstration (If Applicable)
For eligible products:
- Installation may be scheduled after delivery
- Our team or authorized partners will contact you directly
- Installation timelines vary by location and product type
8. Damaged or Missing Shipments
If your order arrives damaged or incomplete:
- Notify us within 24 hours of delivery
- Share clear images/videos of the package and product
- We will arrange replacement, repair, or resolution as applicable
9. Order Cancellations & Changes
- Orders can be modified or cancelled before dispatch
- Once shipped, cancellation may not be possible
- Custom or special-order equipment cannot be cancelled after processing begins
10. Contact Information
For shipping-related queries:
Medasus Healthcare Pvt Ltd
📧 Email: contact@medasus.com
📞 Phone: +91-9916515255
🌐 Website: https://medicalequipment.medasus.com
✅ IMPORTANT (For Google Business Approval)
This page confirms that:
- ✔ Products displayed in the store can be ordered
- ✔ Products can be shipped directly to customers
- ✔ Shipping costs and delivery timelines are clearly defined